Returns & Exchanges
At Tilley, we stand by the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return or exchange unworn, unwashed items with original tags within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all hangtags are attached and the product is in its original condition.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed once our warehouse inspects the goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing